Terms & Conditions

For any questions not answered below, please feel free to contact us at:

E-mail: info@trawickandmartin.com
Phone: 859-881-5386 (Monday - Friday 8:00 a.m. - 7:00 p.m EST)

The Trawick & Martin Promise
Our mission is to provide our customers the ultimate gift experience moment. Your purchase will be shipped in our elegant custom packaging (unless stated otherwise on the individual product page). We offer you the complimentary service of a handwritten card with each delivery. Please make sure to specify what wording you wish to see on the card in the check-out section.

We are proud to bring you collections of authentic items that are fully handcrafted. Minor variations in size, shape and color may occur from piece to piece, adding to the uniqueness of each piece. We want you to be pleased with your purchase. If your order fails to meet your expectations for any reason, you may return the merchandise, excluding personalized items and customized orders, within 30 days of delivery for exchange or store credit less shipping charges.

Our items are handmade and shipped to us by artists and craftsmen from around the world. Some items may have limited availability or extended production times. When you see something of interest, we encourage you to place your order. In the event the item you have purchased is not available or delayed, we will notify you as quickly as possible. We work very hard to avoid these issues and promise to keep you informed if any delays occur.

Return Policy
Merchandise must be in unused condition, in the original Trawick & Martin gift box, and accompanied by a copy of sales or gift receipt. Returns outside these timeframes may be accepted at the discretion of Trawick & Martin and may only be refunded as a store credit less shipping charges. Additional return charges may apply.

If you have received an item as a gift, you may exchange it for a store credit less shipping charges to your Trawick & Martin account (you will need to register your details) within 30 days of delivery. The amount is automatically deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties.

To schedule your return please contact us within 30 days of delivery.

No returns or refunds on the following products:

• Special orders
• Custom made products
• Personalized products
• Limited Editions or Collectables that have dealer stamps or registration filled out by us or recipient

Shipping Errors and Damages
If the package is visibly damaged; do not accept delivery. All items are quality controlled and checked for any faults before they are dispatched to you. Should you receive an item that is damaged, please contact us within 7 business days after delivery for return instructions. Make sure to save the original shipping box and packing materials in which your purchase arrived. You will not be charged delivery and processing for items found to be damaged during delivery.

Order Changes/Cancellation
If we have not shipped your order or begun customizing the item(s) for which you have requested customization, you may request to change or cancel your order. For the fastest service, please call 1-800-506-9775

Gift Card Policy

The following terms and conditions govern the use of the Trawick & Martin gift card:

• The plastic ‘credit card’ style gift card will be presented to the recipient in our signature gift card holder. You can include your personalized message on our check-out page in the ‘handwritten complimentary card’ box.
• A gift card fee of $5 will be charged at check-out. Shipping charges will apply.
• Gift card can be redeemed against all products on www.trawickandmartin.com.
• Gift card does not expire.
• Gift card cannot be exchanged for cash, nor can it be returned as a cash refund.
• Trawick & Martin is not responsible if a card is lost, stolen, destroyed or used without permission.
• Delivery to an incorrectly entered shipping address is at sole responsibility of the purchaser.
• If you return products you have purchased using a gift card, the order charges minus shipping charges will be credited back to the gift card.
• Sales tax may apply to goods purchased at www.trawickandmartin.com using the gift card.

To check your balance: www.trawickandmartin.com/Check-Balance or email info@trawickandmartin.com.

Product Pricing/Taxes Within the USA
The prices displayed on our website are quoted in U.S. Dollars and are subject to change at any time. Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.

Sales Tax Requirements
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. All items sold on the Trawick & Martin website are sold by Trawick & Martin. Orders shipped to destinations in the states of Kentucky, Florida, Georgia and Nevada are subject to tax. No sales tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.

How Tax Is Calculated
If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price and shipping of each individual item. The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same item shipped to your work address. Trawick & Martin obtains sales tax rates from the states where we are required to collect sales tax (Kentucky, Florida, Georgia and Nevada).

Effect of the Internet Tax Freedom Act
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence. The Internet Tax Freedom Act (ITFA) has been renewed through November 1, 2014. Please note, the ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.

For our Customers in California: PROP 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead — a chemical known to the State of California to cause birth defects or other reproductive harm.

Limited Liability
Trawick & Martin cannot be held liable for damages resulting from improper use of any of our items.

International Orders
We are currently only set up to ship to USA addresses.

Using or placing an order with Trawick & Martin indicates that you accept all of our policies including the Privacy Policy, Return Policy, and Shipping Policy (Domestic and International).